Responsible Gambling Policy

At Spassino we take responsible gambling seriously. Our goal is to make sure play stays safe, affordable and enjoyable for everyone. We provide practical tools and clear information so you can control your activity, recognise risky patterns and get help when you need it.

Our player protection principles

We believe in transparency, player choice and early intervention. We monitor account activity for signs of harm, require verification where needed, and offer adjustable controls so players set limits that match their lifestyle. We encourage informed decisions and support players who ask for help or take a break.

Activity-control tools

You can manage your account with a full set of controls available in your profile. These include deposit limits, loss limits, session reminders and temporary time-outs. Changes to limits are applied promptly - decreases take effect immediately, and increases may include a short cooling-off period to prevent impulsive changes.

Deposit limits

Set daily, weekly or monthly deposit limits that suit your budget. Limits are adjustable from the cashier or account settings and help prevent spending beyond what you can afford.

Loss limits

Loss limits let you cap net losses over a set period. Use this feature to control how much you are prepared to risk during a session, week or month.

Time limits and session reminders

Use session timers and reality checks to manage play time. You can set automatic reminders or enforce short breaks when you reach a preset time threshold.

Self-exclusion and account breaks

If you need a longer pause, choose a time-out or self-exclusion. Time-outs cover short breaks from hours up to several weeks. Self-exclusion blocks access for longer periods, typically from six months to indefinite. During self-exclusion we suspend account activity and remove you from marketing communications.

Recognising problem behaviour

Warning signs include chasing losses, borrowing to play, spending more time than intended, neglecting work or family, and hiding activity. If you notice any of these changes for yourself or someone you care about, consider using our controls or seeking support.

Practical tips to stay in control

Set a budget before you play, use deposit and loss limits, turn on session reminders, never play with money needed for essentials, and avoid using gambling to cope with stress. Talk to someone you trust if you feel in doubt about your play.

Professional help and support organisations

If you need professional support, contact your provincial helpline or local treatment services. In Ontario, for example, ConnexOntario provides information and referral services. National and provincial gambling help lines offer confidential advice, counselling and self-exclusion options. If you need immediate support, reach out to local emergency services or mental health resources in your area.