General Terms and Conditions

These Terms and Conditions describe the rules that govern use of the Spassino platform and the relationship between us and our users in Canada. We set out key responsibilities, eligibility requirements, rules for acceptable use, how promotions work, and practical information about deposits, withdrawals and dispute handling. By registering and using the site you agree to comply with these terms and any additional rules published in the account area or linked promotion pages.

Account responsibilities

Account holders are responsible for keeping their login details secure and for all activity that occurs under their account. We may require identity documents, proof of address or payment verification before allowing withdrawals or changes to account details. Two-factor authentication and other security features may be offered and we recommend enabling them. You must notify us immediately if you suspect unauthorised access.

Verification and limits

We may apply deposit, wagering or withdrawal limits to accounts. Verification checks are required to process withdrawals and to comply with our internal risk procedures. Until verification is complete, access to cashing out or certain services may be restricted.

Eligibility requirements

To use Spassino you must meet the minimum legal age to gamble in your province and must not be located in a jurisdiction where our services are restricted. Only one account is permitted per person, household and payment method unless otherwise agreed. You must provide accurate and complete information when registering and keep that information up to date.

Acceptable platform use

Use of the platform for fraudulent activity, collusion, money laundering, chargeback abuse, use of bots or any attempt to manipulate game outcomes or bonuses is strictly prohibited. Use of VPNs or proxy services to bypass geographic checks is not allowed. We reserve the right to suspend, limit or close accounts where suspicious or abusive behaviour is detected and to withhold funds pending investigation.

General bonus and promotion rules

Promotions are subject to specific terms which are published with each offer. Typical conditions include minimum deposit criteria, wagering requirements and game contribution percentages. Only one welcome offer is allowed per person and household unless specified. Bonuses may be voided if we reasonably suspect abuse. Cash withdrawals requested before meeting promotion conditions may result in forfeiture of bonus funds and associated winnings.

Deposits and withdrawals

We accept a range of payment methods for deposits and withdrawals; availability may vary by province and by verification status. Withdrawal processing times and limits vary by method and account level. We may require verification documents before approving a withdrawal and we may apply temporary holds while checks are completed. Any fees charged by payment providers are the user’s responsibility.

Dispute resolution

If you have a dispute, contact our support team first so we can investigate. We will review account activity, supporting documents and relevant logs and aim to resolve most issues directly. If a resolution cannot be reached you may be directed to an independent dispute body where applicable. Our decisions during investigations are made in accordance with these Terms and any applicable law.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be notified via the site or by email. Continued use of Spassino after notice constitutes acceptance of the updated Terms. If you do not accept a change you should stop using the service and close your account; we reserve the right to suspend or close accounts where users do not comply with updated Terms.